The Law of Hotel Lamps

Every lamp in a hotel room will have an on/off switch that’s different than the others. It’s a kind of intelligence test — my hand instinctively reaches under the shade for the switch, only to find that it’s on the base, or I’ll paw the entire lamp to discover that the switch is 6 inches down the power cord. Etc. In other words, I am constantly failing some kind of cosmic intelligence test.

In the room I’m in right now, there is:

– a table lamp with a switch on the base that you push in

– a floor lamp with a switch on the floor that you step on

– a table lamp with a switch on the base that you push in multiple times, depending on the intensity of light you want

This is not to mention the lamps spotted previously where you push the switch through the trunk to the other side, or the lamps where you twist clockwise up to 3 times for varying degrees of brightness, or twist once (with no degrees), or the lamps whose on/off switches are on their power cords (requiring either a click or a circular rotation of a wheel or a slow slide). Or the lamps controlled by a wall switch 12 feet across the room.

Could we bring all the world’s lamp experts together, lock them in a room, and force them to make a decision? It’s as though in every car you drove your first mission was to hunt around the interior for the ignition.

Or maybe this lamp diversity is something worth treasuring — a sign of the many forms that human ingenuity can take.

But probably it’s not. So someone call Don Norman.

Tanzania post-mortem

Chip and I had an incredible time in Tanzania. So, let me start by saying this: You know that feeling you get when a full explanation would take 25,000 words, but you’ve only got 500, and you’re afraid to oversimplify, but you’re also afraid to give a vague “neat experience” summary, and this causes a cycle of anxiety and actually deters you from writing anything…? So, yeah, that’s the feeling I’ve got.

Let me start at the end: In conjunction with an amazing team of collaborators (more on them in a sec), we cooked up 2 campaigns that will likely be pilot-tested within 6 months. One campaign is intended to encourage Tanzanians to get tested for HIV. (The push for testing was recently given a huge boost by the Tanzanian president, who courageously made a well-publicized visit to a clinic to get tested. The number of tests spiked immediately afterward. And, as a further tangent, his action is a classic situation in which external credibility is more effective than idea stickiness.) The core of the “get tested” campaign is this: That getting tested is an act of solidarity with your fellow Tanzanians. It’s good for the country.

In the prototype posters we hatched, you see pairs of dissimilar Tanzanians (such as a grandma and granddaughter, or a Masai and a manager) who are clutching hands in a show of unity. Around their wrists are colorful bands that signify that they’ve been tested (a la LiveStrong). And the headline is, roughly, “We are Tanzanians.” [For those who have read MTS, we were consciously making an identity appeal with this campaign, similar to Don’t Mess With Texas. See the Emotion chapter. So many AIDS-related campaigns appeal solely to consequences — live longer, reduce your anxiety, it’s quick and easy, you can prevent harm for others, etc. We felt that an identity appeal could provide a stronger motivation.]

The other campaign is intended to combat the common phenomenon of cross-generational relationships. In the stereotypical case, an older male with money and status finds himself a young mistress (often as young as 18 or 19) and maintains a long-term-ish “sugar daddy” type relationship with her. These relationships provide a route for HIV to spread between dissimilar populations, which creates a nasty epidemiological problem. Now, certainly this kind of relationship exists in the Western world. But there’s a counterforce: Social taboos. If a 50 year-old guy is hitting on an 18 year-old, our Pathetic Alarm goes off. Nasty looks are offered. People whisper about the lecher behind his back. But there’s no real equivalent of this taboo in Tanzania — there’s no common language of scorn or disgust or distaste to invoke against these situations.

So, in the second campaign, we introduce a villainous character named Fataki (Swahili for “explosion” or “fireworks” — i.e., keep your distance from this dude). Fataki is a wealthy, powerful guy who is irredeemably sleazy. Comically sleazy. He hits on anything that moves — schoolgirls, strangers, other mens’ wives. In the campaign — which would include posters and radio spots — we’ll try to make people laugh at Fataki’s shamelessness, and also, importantly, at the repeated rejections he receives (think Wile E. Coyote). As the tagline of the campaign will read, “He’s constantly hitting on women. He won’t wear a condom. He won’t get tested. DON’T LET YOUR LOVED ONES GET MIXED UP WITH A FATAKI.”

Our hope is that “Fataki” will enter the lexicon. Our dream is that a year or two from now, we could return to Tanzania and overhear someone in a bar, saying about someone else, “He’s such a Fataki.”

Working on these campaigns was one of the most fun and satisfying moments since the book launch. And what made it fun and satisfying was the company we had: Our hosts, Pam and Mike, from USAID, the branch of the State Department that would lead the launch of these campaigns. Bob (affiliated with Johns Hopkins), who helped organize and lead our work. Plus a half-dozen AIDS-education experts who’ve been working in the region and were willing to share their knowledge and experience. And a hell of a Tanzanian creative team — approximately a dozen scriptwriters, producers, artists, and actors — who helped us develop and produce the campaign mockups, which in turn gave us something concrete to present to the decision-makers. (The process of producing creative work, with conversations constantly translated between English and Swahili, is probably worth another blog post.)

Okay, I’m gonna shut up now. Thanks to those of you who sent encouraging notes to us. We’ll continue to post updates to track the progress of the campaigns.

Bound for Tanzania

Chip and I will be in Tanzania through August 12 (which, as a side note, will make our blog productivity go from poor to wretched). We’ll be collaborating with a USAID group in Dar es Salaam, working together on a set of messages to fight the spread of AIDS.

We are daunted by the scope of the challenge. I think our best hope, given the limited time we have and our lack of experience in East Africa, is to catalyze the thinking of the local experts. The good news is that the principles that make ideas stick aren’t culture-specific. So if we can get in a room with the right group of AIDS experts and Tanzanian leaders, I think we can make some solid progress. We’ll report back soon — wish us luck.

Conversation starter: Proudly made in China

Chip and I have been emailing back and forth with Jeff Delkin, the owner and cofounder of a startup company called Bambu, which makes lovely housewares out of bamboo and other renewable materials. He’s said a couple of things that inspired us, and Jeff gave us permission to share them with you.

A few months ago, we wrote a column for Fast Company — “Give ‘Em Something to Talk About” — about the importance of using your products/services to start a conversation with your customers. Jeff wrote in several examples of the attempts they’re making to start conversations, and here’s my favorite:

In small mice type, on each of our products, the label carries a simple, small but powerful message, ‘proudly made in China.’ And this alone has sparked numerous conversations. We turned a legal imperative into a statement of purposefulness. People ask, what does this mean? And challenge us, how can you say that? And we’re happy to reply. It carries meaning of care and quality to our customers, and sales team. It is a statement of pride for every craftsperson involved in our product process. That small bit of legalese has become a key differentiating statement of meaning. ‘Why We Can Say Proudly Made in China’ is now a document that demonstrates our transparency, our commitment to fair working conditions, and quality craftsmanship.In light of the current wave of suspicion surrounding China made products, this has become an increasingly important and relevant conversation people are having with us.”

That’s a really nice move — turning a legal necessity into an opportunity for dialogue, and using it even to express a sense of pride in one’s work.

P.S. Jeff also had a great Sinatra Test example. (The Sinatra Test is based on the song “New York, New York” and specifically the line “if I can make it there, I’ll make it anywhere.” The idea is that there are symbolic wins that may establish more credibility for organizations than more conventional wins, like revenue, units sold, etc.) Here it is:

“Our products have been used to serve dinner to honor His Holiness, the Dala Lama, late night food at the Golden Globe Awards, and organic wedding cake on Good Morning America. And now, just this week, served on at the Statue of Liberty.”

A C.J. Cragg moment

Courtesy of Shawn Callahan, a sticky West Wing moment.