Archive for the ‘Simplicity’ Category

Selling Inception

Published by Dan Heath September 2nd, 2010 in Emotion, Made to Stick, Simplicity, Story, Unexpectedness

Lynda Obst says that the “word around Hollywood” was that Inception would be only a minor success. Too weird, too hard to explain, etc.  Then the PR team took over and made it into a Movie Event. In her telling, here’s how they did it:

They turned Chris Nolan into a star—not a movie star, but a cinema star. No director had accomplished this, except Spielberg. [...] The materials cut by the WB team were taut, dramatic, consistent, and told a narrative:

1. This is an event.
2. This Director (Capital D)—who made Dark Knight—is the Real Thing.
3. It’s about dreams.
4.  This movie is cool.
5.  Here’s all the story you need.
5.  It’s action: mucho action.
6.  Here’s Leo.
7. He goes home.
8. Visuals are mind-blowing.
9. More action.
10. You have never seen anything like this.

The Birth of a Sticky Idea

Published by Dan Heath April 7th, 2010 in Concreteness, Elephant, Emotion, Simplicity, Switch, Unexpectedness, change, personal, societal

Our latest Fast Company column was sparked by a provocative public health ad:

pouring on the pounds

In the piece, we wonder whether sugary sodas will be the next cigarettes…

The Art of Choosing

Published by Dan Heath March 2nd, 2010 in Rider, Simplicity, Switch, change, organizational, personal, societal

If you’ve ever read research about “choice paralysis” you’ve probably been reading about the work of Sheena Iyengar (we talk about her speed dating and 401k studies in Switch).  She has a beautiful new book out about her work and the broader cultural consequences of choosing.  You’ll learn that not every culture venerates choice like Americans, and her insights will be useful to you if you work in a global organization, deal with global consumers, or just want to see the world through keener eyes. Check it out:

http://www.amazon.com/Art-Choosing-Sheena-Iyengar/dp/0446504106

Changing the Saints

Published by Dan Heath February 4th, 2010 in Simplicity, change, organizational

Great story in SI by Don Banks about how the Saints defense was transformed, thanks to the efforts of new defensive coordinator Gregg Williams. Forget football for a second (at least until Sunday)–this is one of the clearest organizational change stories I’ve heard in a while:

If you want the short answer of how the Saints went from being a 7-9 and 8-8 team in 2007-08, to this year’s “turnaround” 15-3 NFC champions, it has everything to do with Williams and his relentless emphasis on creating turnovers. …

“He came in and he made us obsessed about takeaways,” Saints strongside linebacker Scott Fujita said. “Obsessed.Every day in practice we’re the crazy team that’s picking up every loose ball, every incomplete pass, and returning it for a touchdown. If opposing teams could watch the way we practiced, they’d probably think we absolutely lost our minds. But now the obsession has become a habit.” …

“It was my No. 1 job when I came in the door; we had to do a better job of taking the ball away,” Williams said … “And remember this: They call them takeaways. They don’t call them giveaways. I don’t want to hear that. It’s not a turnover. It’s a takeaway. If you take that approach, you go try and take the ball all the time. It’s not something you just do half the time.”

Did it work? The Saints had a -4 turnover ratio last year but were +11 in turnovers this year (3rd best in the NFL). And they led the league in defensive touchdowns.

What it's like to be an alcoholic

Published by Dan Heath December 9th, 2008 in Concreteness, General, Simplicity

After 16 years without a drink, Jim Atkinson confesses that the urge is still strong at holiday times. How can an alcoholic describe to a non-alcoholic what it’s like to crave that drink? Atkinson uses analogies:

There’s something in the alone-in-the-crowdness of the holiday party circuit, the forced pleasantries and laughter, the charge to be friendly and engaging — but only in a trivial and superficial way — that is very much like the existential condition of the alcoholic psyche. So the holidays not only remind me of drink; they remind me of how it felt to be a drunk.

In fact, I have frequently been overheard to explain to the sort of person who still finds it good sport to ask me how I came to be addicted to alcohol and what it’s like now to be stone cold sober, “You know how you feel at Christmas at the umpteenth family gathering or company cocktail party. You really need that drink, right? That’s the way I used to feel all the time.”

Then later in the piece:

If you are among the 80 percent of people who drink “normally,” think of your relationship to booze as a minor friendship that strikes up at certain times of the week, or even the year. Think of the drunk’s as a torrid, reckless and self-destructive affair. Whiskey she is a bad lover, and all that. It is a decidedly adolescent affair, a kind of puppy love that overtakes all good judgment and reason. In that sense, I’ve come to understand that, if compulsive drinking is about different genes, it also about a certain arrested development that can’t be liberated until the addict takes the cure.

The collapse of AIG in 10 min

Published by Dan Heath October 28th, 2008 in Concreteness, General, Simplicity, Story

You can learn what ”credit default swaps” are, and how they brought down AIG, in 10 minutes, thanks to Marketplace Senior Editor Paddy Hirsch. What’s particularly clever is the car insurance analogy, which buys us some quick intuition into a complex topic.

In the book, we discuss the simple trade models that teachers use in Econ 101 — e.g., “You grow apples and I grow oranges. Both of us would rather have some of both. How do we trade?” That’s exactly what Hirsch does … he builds up our intuition via a simple, two-party transaction, and then zooms out to show us how that behavior can explain a catastrophe like the fall of AIG. Really well done.

(Thanks to John H for the tip.)

You've got to know when to Fuld 'em

Published by Dan Heath September 18th, 2008 in Concreteness, Credibility, Emotion, General, Simplicity, Story, Unexpectedness

Nicholas Kristof has a sticky piece today on the grotesque overpayment of CEOs who fail. Case in point: Richard Fuld, chief of the now-flushed Lehman Brothers, made a half-bil between 1993 and 2007. Good investment.

This story, and others like it, run the board on the traits of a sticky idea: They’re simple (Too much money!). Unexpected ($17,000 an hour!). Concrete ($6,000 shower curtains). Credible (the amounts are indisputable). Emotional (Outrage, envy, disgust). Story (Pick your CEO). And yet the public outcry never builds up to a roar. Only a half-hearted squawk.

I can’t explain it. Maybe people feel powerless to affect it. I.e., if you were really angry, to your core, about CEO pay, what would you do next? At least with global warming, you can switch out a  lightbulb. But sadly, there’s no incremental action with CEOs — you can’t take a dollar out of Fuld’s pocket. (Even if you did, it wouldn’t be worth his time to retrieve it, because in the next 10 seconds, he’d have made another $47.)

Hands-only CPR

Published by Dan Heath September 11th, 2008 in Concreteness, General, Simplicity, Unexpectedness

Chip and I were thrilled to work with the AHA on their new campaign promoting “Hands-only CPR.” (Our role was limited: We led a workshop early in the process as the AHA team contemplated how to talk about the new technique. But we had nothing to do with the ingenious commercials that Jerry Potts and his team have created.)

So here’s the simple idea: You can save a life just by pumping on someone’s chest. Mouth-to-mouth isn’t necessary. So if an adult collapses, call 911 and pump hard and fast on their chest until help arrives. (In a wonderful karmic coincidence, the correct pumping rhythm is about the same as the beat to the song “Stayin’ Alive.”)

The best sign that this idea has stuck is that SNL has already parodied it.

Add’l info: More on how to do “hands-only CPR.” And our recent Fast Company column, which links the AHA campaign to some more general thoughts on how to explain new innovations.

The myth of mutual funds

Published by Dan Heath August 19th, 2008 in Credibility, Emotion, General, Simplicity, Unexpectedness

The evidence says that people who buy mutual funds retire a lot poorer than if they’d simply bought index funds. So why do mutual funds keep growing? In our latest Fast Company column, we explore why it’s so hard to get the truth to stick.

Deconstructing The Girl Effect

Published by Dan Heath July 18th, 2008 in Concreteness, Credibility, Emotion, General, Simplicity, Story, Unexpectedness

[Via a friend at McKinney] If you want some practice at making ideas stickier, I have a great case study for you. Rope aside 30 minutes and follow along with the process below. It concerns the work of a group called The Girl Effect. Here’s the game plan:

1. Start here. It’s a pdf document with statistics demonstrating the value of investing in girls in the developing world. (For example: “When women and girls earn income, they reinvest 90 percent of it into their families, as compared to only 30 to 40 percent for a man.”) Print out this document (and the instructions for step 2) and slowly move away from your computer.

2. With PDF in hand, give yourself this mission: To boil it all down. No one is going to read all these stats, and even if they do, they won’t remember them. They certainly won’t be moved to action by them. So how can you get people *excited* about “girl investment”? Imagine that you’ve got 2 minutes of the audience’s attention to make your case. How would you translate the data into something simple, emotional, specific? (By the way, just by thinking about this, you’re already ahead of the game — most social enterprises I’ve worked with would have simply published the PDF and declared victory…)

3. No, really, take a minute and think about it. It’ll make it more fun to compare your approach to theirs.

4. OK, now watch their 2-minute Youtube video and come back here for some postgame analysis.

5. This is a textbook sticky idea. (Forewarning: At this point, I’m going to geek out and deconstruct the video piece by piece.) If you’ve read Made to Stick, you’ll notice the elements. It starts with a schema violation (”So what else is new?”). Then there’s a curiosity gap: “What if there was an unexpected solution… Would you even know it if you saw it?” Then, there’s the surprise: “A girl.” The cumulative effect of these elements is critical: They’ve got our attention. We’re on the hook.

They’ve “paid” for our attention, and now they’ve got to cash it in to explain what they want. How do you explain “girl investment”? They make it concrete by asking you to visualize a specific girl. They tell the story of what the investment does for her and the people around her. (Notice, by the way, that they manage to make it concrete despite using only text blocks — an impressive feat.) The concrete elements build up (the husband, the school uniform, the loan, the cow, the village council). Suddenly, they’ve explained a complicated idea to you without making you feel like you’re receiving instruction. (BTW, the team wisely didn’t assume that it would be self-evident that investing in girls is “the solution.” They took the time to explain their logic, in a simple, but not oversimplified, way.)

At this point, they’ve got a credibility problem. You now understand what they mean by investing in girls, but why would you believe that the “girl effect” can make a dent in big global problems? The approach they use is “micro –> macro”. First, they paint a picture of a single girl. They show how the investment has cascading effects in her family and in her community. Then, they shift to the macro. “Multiply that by 600 million girls in the developing world…” [The zooming-out effect with the dots is a nice touch to make this more concrete.] This micro/macro approach also works well for entrepreneurs — I’ve often seen entrepreneurs highlight a single, vivid customer situation and then switch to the macro (”Our market research shows that there’s a $1.2 billion market made up of 181,000 customers with the same needs as this one.”)

Then comes the wrap-up. ideally, this will inspire you and move you closer to action. I love the line: “Invest in a girl and she will do the rest.” It makes you feel like you’re on a team — you do your part and she’ll do hers. Which brings me to my one (and really only) quibble: I don’t like the closing line … “It’s no big deal. Just the future of humanity.” To me, this line was a bit jarring … just when you’re feeling positive and empowered, all of the sudden you’re hit with a tinge of guilt. (”It’s on you, pal — the future of humanity.”) I think it would have been stronger to end with the “Invest in a girl and she will do the rest.”

But let’s not quibble. This is a brilliant video, and I predict it will be seen by lots and lots of people. Even better, it will motivate action. [Here's The Girl Effect web site.]

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